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| Rose City Rollers Merchandise Policies
Shipping Times ---- (Please allow 2-6 weeks for delivery) Most packages in your order can be tracked via www.usps.com. (Please allow 2-6 weeks for delivery) Please note: Rose City Rollers does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, including unforeseen delays.
For example, your order may arrive after the estimated arrival date you see in checkout for any of the following reasons:
• Large orders that have more than 10 items may require longer processing time
• Delivery is to a P.O. Box or APO/FPO address
• Delivery is outside the 48 continental United States
• Delays for Canada and International orders due to customs clearance
• Delays due to problems with credit card authorization and verification
• Problems with uploaded designs or media that do not meet our recommended requirements encountered during processing of your order
Shipping Costs We calculate shipping cost for each shipping method based on the type and quantity of items in your order. For instance, an order that contains 2 sticker items costs less to ship than an order containing a sticker item and a framed print item. You will see the shipping and handling charges in the cart and checkout. In general, shipping and handling charges are as follows: All items
Shipping Method First item cost Additional item
Standard
Canada
International
Returns & Exchanges Rose City Rollers offers a 30-day exchange or replacement on all orders.
If you would like to return or exchange an item, please contact us on the contact page.
Shipping charges are not refundable.
DVD Return Policy: If your DVD is Defective or does not play in your DVD player due to format restrictions or your player being an older model, the DVD will be exchanged for the exact same DVD title once. Canada & International Orders
Rose City Rollers does offer shipping to Canada and other countries outside the U.S. However, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Rose City Rollers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, Seat Cushions, and hats will be listed in a way similar to the following example:
T-shirt value: $18.00
Seat Cushion value: $25.00
Hats value: $8.00
Multiple Shipments
The items in your order may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged. Most packages are trackable via the USPS website.
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